Absolutely perfect.

The staff responsible for renting out the vehicle had a good attitude, but the manager in charge during the return was rude.

The queue time was very short; the car was very new, with only 700 miles on it. However, the staff recommended I upgrade the vehicle, which I declined. I feel upgrading would have been much more expensive.

Check out a little chaotic - ended up taking a different vehicle and took ages. They charged me for a top up that wasn't required (as the vehicle was only half full on collection) but refunded relatively easily. Good price, vehicle as it needed to be.

Excellent and very cheap - will use again.

Due to a flight change (out my control), I arrived 5 hours earlier than expected. Although, I have a 7 month old baby, the initial view of check-in desk staff was for us to wait a total of 5 hours before we were able to pick-up the car (unless I was willing to pay for an upgrade). Only after speaking to the manager, who clearly understood that you can't have a 7 month-old baby waiting for 5 hours, we were offered a small SUV that was immediately ready. Somehow this car was ready, while originally it wasn't available. This was appealing and this made the whole experience pretty bad.

The booking platform was good, but as flights change, I would suggest a functionality that allows you to change the time of the booking easier without affecting the price (if the time is within a certain period)