Very satisfied. Booked through QEEQ, picked up the car at the store. The staff spoke English and were very friendly. They explained everything clearly when I didn't understand. After submitting the order and documents, they asked if we wanted daily insurance for 50 AUD, but we declined as per the booking. They were okay with it. The car inspection was done, and we received a similar car, a Kia Sportage.

I often rent from Europcar. The staff's service attitude is very good.

Long wait time for picking up the car

poor communication on return arrangement and misleading phone enquiry

Like: Car rented was in good condition , drove for more than 700km with no problem. Staff was friendly and efficient:)