Bad

Only half a tank of fuel provided, but the contract stated a full tank. I had to call to dispute it. It's been a week, and I still haven't received my deposit back.

Pretty good.

When picking up the car, the rental company said they hadn't received the prepayment from the Zuzuche website and asked us to pay in full. The total amount was higher than what was confirmed on the website, even though the car model was the same. I called the website's international customer service number, but despite their attempts to communicate with the rental company, the issue wasn't resolved. I'm not sure if the problem was with the rental company or the website, but ultimately we, the consumers, had to bear the loss of time and money. My first experience with Zuzuche was very disappointing. Additionally, the car wasn't provided with a full tank of gas, and when we returned it with less fuel, we were charged for the difference at a price 50% higher than at gas stations, plus an additional 20% tax. The rental company did not explain these charges when we picked up the car.

Easy pick up. Took a while to get confirmation that deposit was being returned in full.

Easy to book. Not easy to see booking or make amendments. App didn't appear to work.