The service was excellent.

Union Square was really crowded, and it took nearly an hour to get the car. I had already told the first staff member that I needed a baby seat, but when I picked up the car, there wasn't one, and they had added road assistance insurance, which I mistakenly thought was for the baby seat. The second staff member was also odd; they forgot to give me a parking voucher, so I had to stop at the exit and go back to get it.

No extra fees, good service

The after care from Alamo after pickup was excellent. They proactively contacted me to ascertain if I had any questions and provided quick responses to a couple of enquiries I made.

Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help. On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given. The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again