The staff did not try to sell us any insurance. They just asked how many people we had, and upon learning that we had a larger group, they recommended a bigger car. At first, I thought it was a sales tactic, but they showed us the car we initially booked—it really wasn't big enough for our luggage. We ended up paying extra to upgrade to a larger car. Not sure if there was a discount, but it was sufficient.

Self-service for picking up, quick return process, excellent service

The content to fill in for self-service car pickup is a bit much. Other than the inconvenience of input, it was generally okay.