Just like the guide suggested, we were advised to upgrade the vehicle. They said my husband is tall and should upgrade to a more spacious car. We insisted on not upgrading, then they said we didn't buy the roadside assistance insurance and would have to bear the costs if anything happened. I told them we did purchase the roadside assistance insurance and showed a passage from our insurance policy. She said she didn't understand why we would buy insurance in China for renting their car. We persisted in not buying their insurance. Later we found out our car was actually quite nice, a Nissan Versa with plenty of space. A nearby staff member, who was African American, even made fun of us, but I retorted in English, making her feel embarrassed.

Service was convenient and fast. Pick-up and drop-off were quick. I was an hour late, and they initially charged me for an extra day. After adjustment, it was $33. Not sure how they calculated it, but being late for return is costly.

Alamo's service was great. There were two issues, and I couldn't get a hold of QEEQ's customer service, but Alamo resolved everything.

There were quite a lot of people in line in San Francisco, I waited for nearly half an hour. Returning the car in Vegas was very quick, but the pre-authorization held my funds for almost a month.

I picked up the car in San Francisco and returned it in Las Vegas. Although my English is poor, the rental company provided excellent service. The process of picking up and returning the car was fast and convenient. Very good experience.