The overall service was quite good, and there was no need to wait in line. Communication was efficient, with no heavy accent, making it easy to understand. After learning that I purchased full insurance from a third party, they didn’t try to upsell anything further.

Convenient and fast.

Staff were very friendly and helpful.

I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no. I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.