Long wait time for pickup and poor vehicle condition.

The service from Hertz is quite reliable. The car was relatively new, having only 16,000 miles on it, and it was very easy to drive.

The Chrysler mid-size sedan we were promised to see at 9 am on the 18th was not available. They said the car would return to their lot by 10:30 am, but only a small Nissan sedan returned then. By 11 am, the Chrysler still had not arrived, and QEEQ contacted me to downgrade to the Nissan sedan. I hope we can be refunded the price difference and compensated for the 3 hours wasted at Disneyland in the morning, with a clear resolution.

The car condition was average, but the staff at Los Angeles airport were quite friendly.

Like: That I could use my debt card and use my Aarp Discount card.
Dislike: I had to drive to Bolingbrook to pick up the car