Overall, I'm quite satisfied. The car was in great condition, it was a new model X3 with strong power and quick acceleration (probably because the car is relatively light). The onboard GPS was very useful. Important to note: The counter staff will still offer additional paid items such as insurance and prepaid fuel. I had already purchased insurance when I rented the car, the likelihood of needing glass and tire insurance is low unless you are in an area with poor security (like an incident near my home where a car window was smashed and robbed). Generally, you don't need it, especially if you're staying in a hotel. Prepaid fuel is also unnecessary; many gas stations are cheap, and it's unlikely you will use up a full tank right when returning the car.

Thrifty's human-computer interaction machines are very user-friendly. If you have already booked a car, you can have a video call with the company representative directly on the machine. It’s as good as talking to a real person, and everything can be done in a few minutes without having to queue at the counter. It’s surprisingly advanced and convenient.

The staff will try to upsell various things like insurance when you pick up the car. They exaggerate a lot, but you can ignore them all as it's completely unnecessary. If you have a friendly face, you likely won't get the car model you reserved; it will be much smaller, and there's currently no solution for this.

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....