No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.

Such a simple process. I had all the paperwork ready and that made the process really fast. The car we got was like brand new and very nice to drive. All the other rentals during that time were 2-3 times as expensive, but we didn’t compromise on anything with Routes.

Very easy and seamless. I’ll be using this again.

The car exceeded my expectations and the staff were courteous and friendly. Unfortunately the vehicle I got had no windshield washer fluid in it and the oil light came on shortly after I picked it up.

Like: Pick up staff was great
Dislike: Faster return

Like: Staff was very nice, efficient and helpful. we were also able to upgrade without paying an arm and a leg.