Super friendly and helpful staff

I arrived at Belfast Airport at 9.20pm. I called for the shuttle to pick me up but was told that the vehicle I had hired had a blown gear box and they didn't have any other cars to offer me. They were quite blatant and put the phone down! I went to the offices in the morning. Whilst I was there I rang the number I called the previous morning. A mobile in the Managers' hand rang, but he swore he wasn't there the night before. No apologies, no ownership of the night before's incident!

When I called for pick up I was told where to wait and that 'Colin' would meet me there but was not told what vehicle he would be in and when he arrived (after over half an hour's wait) he did not introduce himself, show any identification or any proof he worked for Easirent. As a lone female this was un-nerving and I was fortunate another customer was picked up at the same time so I was not alone in the car with this stranger going to an unknown destination. Within an hour of picking the car up, a warning light came on about tyre pressure. I checked these myself and when I called the office to report it, they advised it was a known ongoing problem but had not informed me about when I collected the car.

We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.

Easirent offers a first class service. Keep it up!

The mobile app is excellent!

Like: The car was just what I reserved and was spotlessly clean and ready to go. The staff explained the procedure and got me on my way quickly.
Dislike: The pick up van was difficult for my wife to get into because it is high off the ground. Perhaps a small step for those of us less mobile would be a good idea. Pave the entrance to the car hire lot, it is full of potholes (Glasgow location).