Super friendly and helpful staff

Car was adequate for our trip. No problems with counter staff very courteous. Had problems finding the drop off location, street name not the same as given instructions. Otherwise it was a good experience.

I like that they excepted my annual rental car insurance plan without guestion and without trying to sell me more!

Cheapest isn’t always best

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.