Professional

Very satisfied. I'd like to emphasize that I had two flat tires on the Great Ocean Road. We were a group of five, including adults and children. Although I had full insurance, the local service only towed the car but didn't transport people. It was already past 6 PM and getting dark, so we were very anxious. Fortunately, the rental company sent someone with spare tires to rescue us after more than three hours. We are really grateful to them.

The conditions of seat was really bad. All the seats had stains. They need steam cleaning or need to get seat covers change. The car seats looks really unhygienic

Call for pick up method is waste the time for foreigner that may be can’t make the call. When return, you need to return at their store outside the airport, not suitable for early bird flight. But the car was Ok, I requested Camry but got Volvo v60

I didn’t know that non holding australian driver license can’t buy the premium insurance to decrease the excess fee to zero. That is terrible. Look like scammer.

Good