NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!

The service attitude was great and the explanation was very clear.

Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere

We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all

There weren’t any spaces to park the car at the rental return at the Wellington airport.