Gayet ilgililerdi teşekkürler

Overall, no major issues. Of course, it can't be compared to bigger companies given the price difference. However, some details need improvement. I needed to return the car a day early and contacted them via SMS, but didn't get a response. This caused a lot of hassle when I got to Istanbul, trying to find parking and contact them by phone despite the language barrier, which cost me quite a bit.

Our group of 9 arrived at Kisseli Airport but didn't find the car rental company's pickup staff. We called the store, but the staff couldn't speak English. After seeking help from airport staff, the pickup arrived after 15 minutes. The pickup only took 3 of us to the car pickup point, which was 1 kilometer from the airport. At the location, there were only the boss and one staff member. They did not acknowledge the additional driver fee confirmed in our domestic order and doubled the price. They spent half an hour trying to sell us insurance, but we refused since we bought comprehensive insurance beforehand. The boss became impatient. After confirming the car, they took us for refueling and asked for a tip. Our remaining 7 companions waited for over an hour at the airport.

There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.

Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!

Everything was like we expected!