The staff had a great attitude and did not try to upsell insurance.

The car provided by the rental company was vastly different from the one I selected, not even in the same class.

The rental company handled business as usual, provided thorough instructions, and had a good attitude.

Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules. Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.

The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.

Got an 2016 imax in good conditions (about 100,000km). No automatic doors or automatic headlights though. The boot space is huge and easily fit luggage for big group.