Completely unresponsive to emergencies; took the money but failed to provide the car.

Terrible handover at the store, gave customers problematic vehicles!

The rental location was a bit hard to find, but the staff was very helpful and the rental process was quick.

When we arrived at Madrid train station, they said there were no cars available. We waited for nearly three hours, and they promised a Mercedes 9-seater, but at the parking spot, they changed their mind and gave us a car that had just been returned by someone else. The car wasn't even cleaned, and the tank was empty. As a result, this car hadn't undergone safety checks, which led to a tire blowout on the road, putting everyone's safety at risk. We spent most of the day fixing the tire, ruining our plans and costing us several hundred for international calls.

I have to wait more than ten minutes because was Easter time and was busy, nevertheless the staff was very helpful and attended. The office was a little difficult to find because in Atocha there is just one sign that show you were are the rent a car offices, not very easy to find, non of them not only álamo.