Bilingual service, detailed explanation, free vehicle upgrade.

I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.

The service was very good, but there was no clear queueing system. Fortunately, it wasn't crowded that day, so it wasn't inconvenient.

The service during the car pick-up was very attentive.

Returning the car was easier than expected, no strict inspection, just handed over the car and left