Did not prioritize users with reservations; waited in line for more than 30 minutes.

The service was decent, and the front desk staff was okay. However, the process for returning the car was a bit unclear, and I suggest improving it.

Good service attitude and easy to find the location.

I had paid in full on Zuzuche, but when picking up the car, they still asked for a 200 AUD deposit, which they said would be returned the same night if there were no issues. I returned the car on February 4th and was told the refund would be processed that night, but I haven't received it yet! Contacting customer service has only gotten me a voicemail.

I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.