There were several counters, not many people in line, got the car quickly. They recommended upgrading the insurance but weren't pushy.

There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.

The service staff kept trying to add extras even when I said no. She wasted half an hour. There were only Camaros, not Mustangs. The trunk was very small, so I ended up paying an extra 800 RMB to switch to a Jeep Cherokee. If I had known, I would have booked a Cherokee in China for 1100 RMB less. It feels like they're taking advantage of Chinese customers. I won't choose ALAMO again.

Thanks to Zuzu Car for reminding us to carefully check the documents given by Alamo staff for our signature. This time, the Alamo staff really tried to give me a $36 insurance document to sign, but I immediately refused. They then had to issue a zero-dollar document for me to sign. I hope future renters will be more cautious.

営業所に着いてから15分ほど待ちました。 タッチパネルでの受付機が4台ほどありましたが誰も使ってませんでした。 予約していたらマシンでもスムーズに出来そうなので次回からは機械でしたいと思います。（日本語対応なので） カウンターはアップグレードや保険やガソリン買い取り式やナビなどひと通りセールスはありましたが断ればそれ以上強く勧めて来ることも無いです。一応言えと会社の方針で言われているのでしょう。 なので返却時の確認スタッフに渡されたレシートには余分の請求は＄０．００になってました。 予約時に表示されている金額のみの請求でした。