The process was very simple, but the rental staff will routinely ask if you want to add insurance or pre-purchase a tank of gas, etc. I understand it's their job, just say NO and they won't pressure you. There was almost no waiting, and the whole process, including getting the car, took about 15 minutes, which was very smooth.

Professional and efficient rental service. Since the originally designated car had a small trunk, they thoughtfully upgraded us for free to a Volkswagen Beetle.

Even after buying the most expensive insurance, they still recommended an additional $10 insurance, claiming the one I purchased was not comprehensive enough. Frankly, I have no idea what's missing, but their attitude was relatively good.

Excellent.