You need to take a special tram to pick up the car, the instructions are very clear.

Due to a delayed flight, our car pickup time was changed. Customer service responded promptly and helped us reschedule the pickup time with the store. After landing, we followed the instructions and easily found the Avis pickup spot. There were few people in line, and the salesperson did not push any insurance. Overall, we were very satisfied.

Very good

Went there after 9 PM, no queue