Friendly service

It was pouring rain on the day of pickup, but luckily the rental location was nearby. The car I originally booked was unavailable, so they first switched me to a VW Tiguan with automatic transmission. In the country, these coincidences don't often happen, so I firmly requested a change. They then gave me an Audi A4 station wagon with S-line trim and a manual diesel engine, and I let it go.

Not bad at all. The staff processed the paperwork in an orderly manner and then recommended insurance a bit: 'Do you need full coverage? Without it, you'll have to pay for all damages yourself, even minor scratches.' I firmly declined, and she said: 'Okay, I just wanted to inform you.' And that was it. Returning the car was also easy; a strap in the trunk was broken, but the inspector said it was no big deal. The experience was pretty much similar to renting from Shenzhou in China. Overall, very good.

Very good car, got an upgrade for free.