A small pebble caused a tiny dent the size of a fingernail, and they charged 464 euros for the repair! They also claimed it was the lowest possible fee! They initially agreed to a 10 euro daily upgrade fee, but upon return, they insisted on 20 euros per day!

There were no obvious signs for the parking lot location, which was the only downside. The car's performance was good, and the service was also satisfactory.

It's crucial to buy full insurance due to fraudulent behavior concerning car damage. No damage was noted at pickup, no collisions occurred during the trip, but they claimed the rear was rear-ended and there were many scratches at return, asking for €1698 in compensation. The loss would have been significant without full insurance.

The customer service is very enthusiastic.

Picking up and dropping off the car at Frankfurt T1 was very convenient. Simple procedures. I rented a Passat wagon, but actually received a new Toyota diesel wagon. When returning the car, I noticed a small scratch on the trunk, but the staff generously said no need for compensation. Very satisfied.