Overall, it was okay. However, when picking up the car, they always try to upsell me on a vehicle upgrade and additional insurance.

Missing 0.1 gallons, charged $54.

There was an accident, and the resolution was too slow. It took half an hour for someone to answer the service call.

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Great platform will use again

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.