There was a significant queue.

The store is easy to find, not many people in line, and the paperwork is simple. Returning the car is very efficient, it only takes 5 minutes.

Originally booked a Chrysler 200, but found that the trunk wouldn't lock when closed, making it accessible to anyone from the outside. The staff couldn't solve the issue and no free upgrade was offered, so we had to switch to a Hyundai. Very disappointing!

Probably because of the relatively low price, there were a lot of people, and it took almost an hour to get everything sorted. Most importantly, when I provided my booking reference, they said my reservation number had already been used. It took a long time to resolve the issue with the staff. I wonder how others would handle this if they're unable to clearly express the issue in English? QEEQ needs to improve its coordination with overseas car rental companies.

Very good. The front desk was very efficient, and there were no additional insurance sales. The car was nice as well, with a variety of vehicles to choose from. Highly recommended.