Very satisfied, the car was in excellent condition, and they provided a new vehicle.

In February this year, exactly like February last year, and almost the same trip, the same strange incident happened. I picked up the car with a full tank and returned it with a full tank, but both times I got charged $65. I only found out about it after returning to my home country last year and multiple complaints led nowhere. This year I made sure to point it out when returning the car, and without asking any questions, they refunded me immediately! I can't help but suspect this might be intentional. I hope for an explanation. ALEMO is usually cheaper on the ZUZUCHE platform, but once you get there, they strongly recommend upgrading the vehicle and adding extra insurance. Various charges (like $145 for 8 days of GPS; last year, I got talked into adding over $700 of extra insurance and received a free GPS, the charges can be very arbitrary), and then casually being charged $65 for 8 days of rental at $15 per day, once confirmed, they would immediately refund it! Am I being overly suspicious?

Second time renting from this company, very convenient!

Very convenient. Just bring your printed order and necessary documents to easily pick up the car. The downside is the waiting time can be a bit long, and the car model you selected might not be available, prompting them to suggest higher-grade options for an extra cost.

Very satisfied, the attitude was great.