Except for the long queue during pickup, everything else was very satisfactory.

The location I booked was not the pickup location, and there was supposed to be a Chinese receptionist according to online reviews, but I didn't encounter one. However, the African American gentleman who assisted me was very patient and provided good service. Thumbs up.

The whole process was very fast. It was an excellent car rental experience.

Vehicle was in very bad condition The inside has not been cleaned at all. The counter staff added the option without asking me. i make a claim She said she'd do it again On the contrary, he acted very angry with me. And he wrote the contract without the insurance that was actually included. As I knew it was a big company, I expected it, but it was the worst experience.

You did your best to solve it somehow for me thank you very much for that

No explanation on how to use the Eze pass