I'm completely speechless about the car rental company's customer service this time. 1. Normally, car rental refunds take about 10 days, but they said it takes one to two months, which they claim is normal. 2. When I bought insurance, local insurance was over 400, while the rental company's insurance was less than 200. Of course, I chose their insurance. However, when I got there, local insurance was only a bit over 200, and when I hit a kangaroo and the accident was my fault, the company's insurance wouldn't cover it, while the local insurance would. So, I ended up paying for all the damages despite having full coverage from the rental company. They just told me over the phone that they wouldn't cover it and never contacted me again or communicated with the local rental company. Because I didn't have local insurance, the rental company insisted on towing the car back, charging me towing fees, additional fees for not refueling due to the towing, and service fees. My car had no issues, even the police confirmed it. I paid for the other driver's damages, but the rental company wouldn't refund me for the days the car wasn't driven. They claimed local laws allowed this, but when I asked them to show me the law, they went silent and handled nothing. I had to resolve everything directly with the rental company. Between the rental company and their insurance, I felt completely scammed.

When picking up the car, I was charged an extra 40+ AUD as an airport parking fee. Communicated with the rental company, but the issue was not resolved.

Great experience with free Upgrade and friendly efficient staff with car pickup and simple key drop off in box at counter ! Highly recommended ! Perfect companion car fir our 3 day tripping experience around Hobart and surrounds and some of the Tasmanian east coast !

Very easy booking process and great price.

We were given an upgrade and the staff could not have been better. There was quite long queue but the staff soon dealt with it. We were asked if we minded waiting a few minutes extra while they finished valeting the upgrade and we were kept updated thro out. Excellent service overall. Will use Europcar again without hesitation .

No queue at counter to pick up, so process was smooth. They gave me a free upgrade to a small SUV. Staff in car park so drop off very easy

It was much cheaper than booking direct. All went smoothly, didn’t even need to show e voucher at pick up