The entire process, from the beginning to picking up the car at the rental store, was very smooth. The customer service in Thailand was also excellent, with no additional demands.

Very good

Initially booked with AVIS, but remembered the unpleasant experience in Los Angeles where AVIS forced insurance charges. Switched to Europcar before the trip. Both pickup and dropoff were smooth without excessive upselling. We got the car we wanted.

The counter staff upgraded my car without my consent, doubling the rental cost. Extremely frustrating.

1. Never trust returning a car outside business hours. Europecar in Barcelona is extremely terrible. 20 days after returning a car, I was charged again for a damaged air compressor. How unreasonable! It's unfair to blame the previous renter for internal damages after such a long time. Another car had scratches when picked up; I reported it and took photos as evidence, yet I was charged for repairs. 2. QEEQ is powerless for complaints. I provided photos and evidence to QEEQ but still no result after more than a month, just endless patience waiting. I've given up and turned to insurance claims. 3. Always get full insurance. If any issue arises, European car rental companies will shirk responsibility, QEEQ is useless, and losses can't be recovered.