Very satisfied, simple and fast.

Taking the tram to the car rental location at San Francisco Airport was very convenient.

The pick-up point was easy to find. Just take the light rail after exiting airport security. The Asian customer service representative was very friendly.

The rental company refunded the useless GPS.

Like: The car, a Ford Fusion Hybrid, was an excellent, well-designed and maintained piece of equipment. Great car. Rate did not match the reservation rate (it was higher, due to "taxes and fees", but was quickly corrected, once I showed the printout and e-mail, which did include taxes and fees.
Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.