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Reviewed: Sun, Mar 26, 2017
About Europcar: 2.0 /10
The staff at Launceston Airport were terrible. They didn't provide the Toyota RAV4 I reserved and downgraded me to a Corolla without indicating a price adjustment. There were two of us, and they upgraded us to a three-row, seven-seater SUV, claiming it was a five-seater and not too big, obviously just trying to fob us off. We started the process at 5 PM, and by past 7 PM, after numerous negotiations through our rental company, the staff eventually said there were no Corollas or any small cars left, only this large SUV, take it or leave it. It was clearly unreasonable and abusive.

Relevant Reviews on Europcar LAUNCESTON AIRPORT

Jagdeep Singh

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Mini Van | Kia Carnival 8 Seats or similar
Reviewed: Sun, Jan 12, 2020
“10/10 for Easy rent Cars and 7/10 for Euro cars”
About Europcar: 9.0 /10
Thier system was too slow and they charged 19% surcharge on top mentioning its a location charge on Airport. Had to wait for almost 40-50 mims to pick the car.
About QEEQ: 10.0 /10
Overall process was good and easy, it is really cheap price than others. I would recommend others for sure.

S.Moon

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Full Size Van | KIA Carnival or similar
Reviewed: Fri, Feb 22, 2019
About Europcar: 8.0 /10
I was embarrassed at the pickup counter because the staff asked whether to insure ir not. I explained that I had insured fully through your company. But the Eurocar staff said that any car accident happened then I had to pay $8000 to Eurocar and I could claim through your company. Is that true? Who is your insurance agent in Australia?
About QEEQ: 7.0 /10

S.Siswojo

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Feb 5, 2019
About Europcar: 7.7 /10
More staff on launceston, i waiting the staff about 30minutes. Nobody there before

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Economy | Hyundai Accent or similar
Reviewed: Thu, Jan 24, 2019
About Europcar: 9.3 /10
We got a Kia Rio instead of the Accent. That was fine by us. The only issue was sometimes the streets of lauceston and surrounds were steep, and with four adults and heavy luggage, the car had difficulty going up the hills. Apart from that, everything was great.
About QEEQ: 10.0 /10

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Economy | Hyundai Accent or similar
Reviewed: Thu, Jan 17, 2019
“This was the first time we learnt about insurance to cover excess. This was hard work to understand”
About Europcar: 9.7 /10
Customer service very relaxed. Offered insurance which we declined (cover through travel insurance)
About QEEQ: 8.0 /10

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