Satisfied

The small-town store is not punctual, and there's only one employee.

This was my first time renting a car abroad. The rental office at the airport had separate entrances and exits, which made returning the car a bit confusing. I hope they can provide clearer diagrams.

Customer service first class, happy to amend booking slightly when asked. Only slight issue was lack of parking to drop if out of hours so not sure if parked ok, otherwise first class

Good price offered

The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!