They charge an extra 500 yuan after 10 PM, so I picked up the car the next day as I was staying near the airport.

Originally booked for the next morning, but after arriving by evening flight and changing my plan to rent earlier, the rental company arranged a car for me at no extra charge! Also, there was no extra charge for returning the car to a different location. The whole process took about 10 minutes, very convenient.

Waited for over an hour to pick up the car, but it was mainly because my flight was changed unexpectedly when boarding in Koh Samui. I arrived earlier than scheduled, but they told me at the counter that there were no cars available. I accepted it and waited for over an hour, which was past my scheduled pick-up time, and still no car. Finally, they offered a smaller car, from a sedan to a compact... The fuel tank wasn’t full either. I was given a car with 9 bars of fuel, refilled to 9 bars, but used more fuel due to a detour. I returned it with slightly over 8 bars and was charged an additional 320 THB. If the tank had been full initially, this wouldn't have happened. Not very satisfied. The car was in poor condition, over 10 visible damages, took a long time to inspect. High mileage, it's cheap but not recommended.

Picking up the car was a smooth process. Staff was also very polite and service oriented. However, cleanliness of the car can be improved.

Very good platform to use as the price is much lower than if rented the car from the counter

Counter staff insisted on printed voucher even though I had it on the app. Otherwise it’s all good

Yes very good and transparent platform