The originally reserved car was replaced with a new Nissan, which was reasonable. The 280 euros deposit was charged to the credit card for 7 days. Picking up and returning the car was very convenient.

Very satisfied, and my companion's assistance with translation was very convenient. Just to note, the car wasn't very new, and at speeds over 120km/h on the highway, there was quite a lot of noise and difficulty maintaining higher speeds. It would be better if other options were available for selection. Just my personal opinion for reference.

Scam! “Finding” cracks in windscreen when it wasn’t there for us

Excellent

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.