Good service.

Terrible service. Even though I showed the staff my order indicating I had already purchased full insurance, they insisted on adding insurance to the contract. Later, the staff claimed the extra payment was for fuel, but it included insurance, making me pay extra for insurance. Very deceitful.

The store was easy to find, but they only handed me the documents and the keys and did not accompany me to get the car!

Average experience, nothing special to mention

During my trip, there was a scratch on the right rear part of the car. BUDGET charged me the maximum amount for it. Although I sent numerous emails, I didn't receive any response. Later, I directly contacted the China Merchants Bank credit card center and initiated a credit investigation. Shortly after, I received half of the money back. I can only say that when it comes to money, foreigners can be just as opportunistic.