The service process was quick and resolved any issues I encountered.

The service was okay, but they couldn't guarantee the same car model as booked. I reserved a Prado, but the staff gave me a much smaller car, claiming it was even bigger than what I booked (without mentioning the model he saw). I was shocked when I saw it. I emphasized that I booked a Prado because we had a lot of luggage for 5 people. The staff said there were no cars of the same class available and gave us a Nissan X-Trail instead, which felt at least one class smaller than the Prado. We barely managed to fit 2 large and 2 small suitcases.

Terrible

Excellent trip. Thanks for the upgrade for free.

Staff were very friendly and helpful both at drop off and pick up. The car was better than we thought it would be. We would happily use Thrifty again.

We were happy we booked through Easyrentcars. I was a bit nervous at first but was pleasantly surprised. The rates were good and the car was great, better than we thought it would be. We picked the cheapest car on the list so were more than haopy with the car we got. Just a little confusion at pick up as neither the Thrifty staff or myself could find the booking reference number which they needed to complete the booking. All sorted in the end. Thank you for a good experience.