Used a self-service machine, no queue. Staff proactively suggested certain fields could be left blank, saving time.

It was a great self-drive experience.

Very long queue, had to wait a long time. Luckily, there were self-service machines available. The car model didn't match the one in the order at all. It seems like orders made through the agency with discounted prices receive this kind of treatment.

the car I reserved was never there in the first place so I was quite frustrated because I was with my boy and pregnant at the sametime yet fortunately someone just dropped off very similar size vehicle of I reserved so I picked it up right away was content while driving (the one I reserved was grand cherokee one I drove was Nissan Murano) staff said there would be similar size vehicle out there in the first place but there was almost none until I pick up Murano

I couldn’t use my own insurance.So I should had deal with new insurance on counter.