Not punctual. They said they would pick us up in ten minutes, but we waited for 45 minutes. The staff had no apology. The car was not refueled when we got it, and they refused to refund the extra fuel we added when returning it, claiming we didn't keep the receipt. Shouldn't they take photos if they refueled before renting it out? Different staff gave conflicting information about the car return. Strange, where did the good reviews come from?

All staff are young Chinese, easy to communicate with, bought full insurance and picked up the car right at the entrance

Waiting so long in the processing time.

Quite large administrative charge for toll road tag usage.

Like: Ask for a 7 seater they give a 9 seater.
Dislike: The pick up point hard to reach for a first timer in medlbourn.