Very satisfied! Slightly unclear about the Toll charges.

Too few staff at the pickup location, resulting in long wait times. The staff were not very patient. Booked an SUV but was given a sedan without any prior notification.

There were suggestions for upgrades and selling insurance, which was quite annoying. Since we didn't accept the upsell, we got a car with very basic features. The booking included fuel, but we were told it wasn't included when we got to the store. After a long negotiation, they finally agreed. The booking price was $383, but we were charged $390 at the store, claiming it was some sort of fee. Though the amount was small, it was never mentioned during booking, which was very frustrating. Please communicate this issue with Thrifty in detail; it is better to be clear during booking.

Up sell of prepaid fuel on drop off was way more expensive than doing it myself. They told it its at a cheaper price per gallon when i got the car to do that.

Car wipers need to be replaced.