Did not provide the requested vehicle

The customer before us took an hour to process, causing a late pick-up for us.

The car was in excellent condition! The service was also great. It's worth mentioning that the car had a GPS, which helped me navigate out of a construction area. I brought my own GPS from home, but it wasn't as good.

The car had small items of damage not apparent in the report. I feel Hertz should give you full instructions on where to find the nearest petrol station to avoid delays on dropping off the car with a full tank of petrol. Brakes seemed very sharp if not used carefully. No reversing mirror to assist in backing in tight areas.

The contract seemed threatening with lots of penalties identified in the original contract. Perhaps it was the French to English translation but I would hesitate renting a car from Hertz when Enterprise in Arras offered a much less threatening contract.

The pick up took a long time as the desk was very busy, but the young lady at the counter was very nice and professional.

When I originally got the quote, I thought it was too good to be true, so I contacted Hertz directly and they did confirm pricing. I will definitely use Easyrentcar again.