Bureaucratic attitude

The pickup process was convenient, the car was ready, and it was clean with no odor.

Customer service was very slow, and the local company's English communication is challenging.

Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.

We lined up for about fifteen minutes, and the processing took less than ten minutes. Picking up the car was very convenient since the parking lot is just a three-minute walk from the store. The staff in the parking lot explained everything patiently. However, the parking lot near TGV was a bit tricky to navigate as the roads were narrow, so new drivers should be extra cautious.