Excellent

The rental company charged additional fees during the rental process, and after returning to my country, my credit card was charged more than 400 USD. Fortunately, after a Rent-A-Car investigation, the money was refunded.

Overall, I am quite satisfied.

Various inexplicable additional charges. I had to spend a lot of time appealing and defending my rights after returning home to get the extra charges refunded. If consumers don't investigate carefully, are these charges just going to be taken? Even if a consumer gets their money back, they lose a significant amount of time and energy. How can this loss be compensated?

The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.