Overall, pretty good and convenient.

This was my first time renting a car. I chose the cheapest car but opted for the most expensive insurance. I thought the staff would take me to the car, but instead they directed me to select one from the lot, so there's a high chance the car you pick might not be available and they'll give you another one. The staff also presented a paper while signing the agreement, stating that any issues with the glass or undercarriage would be the driver's responsibility. This is not a problem as long as you have purchased the highest insurance on QEEQ; local insurance companies can reimburse it, although you may need to pay upfront. You can just take the car yourself. AVIS is a big rental company, so they might overlook small details. When returning the car, follow the 'rent a car' signs, drive slowly and follow the instructions. Go to level R of the parking lot where there's a small office. The staff will quickly inspect the car and then you’re done. As long as there are no major scratches on the car, it should be fine.

Communication was a bit difficult due to language barriers.

I picked up the car from the Izmir city center branch, no need to queue, and the staff was quite efficient. When we returned the car at Kayseri Airport, as soon as we entered the airport parking lot, the staff promptly approached us to check the vehicle and complete the paperwork. It only took a few minutes, I have to admire their efficiency.

the only issue that I booked a Peugeot 3008 and they said they will give me a Nissan Qashqai, so I said ok, but I waited for a while then I saw a Peugeot 3008 in the parking, and I've asked them to gave it to me, and they did

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