Great, both pickup and drop-off were very convenient.

Plan to arrive early though because check-in took almost an hour

The service was excellent, warm, and attentive. For someone who doesn't speak English, they were very friendly, patient, and meticulous. The vehicle's performance was outstanding, with full features including cruise control and lane departure warning, which was very helpful for me, a newcomer to Australia driving on the left side of the road. It constantly reminded me if I drifted out of my lane. Most importantly, they didn't have any hidden charges. During this Great Ocean Road trip, the only extra costs were tolls, with no other charges for violations or parking fees, which made me very happy. I'll definitely choose this company again when I come back to Melbourne.

The store is within walking distance from Southern Cross Station. We were four people, and two of us took an Uber with four suitcases, costing 8 AUD, while the other two took the tram. The car rental company is very professional, and the staff explained everything patiently. We left a 100 AUD deposit, which will be refunded 7 working days after returning the car. However, we haven't received it yet. Returning the car at Avalon Airport is also convenient. Just park the car at the designated rental parking lot and drop the keys in the Dropbox at the car rental counter in the terminal. Local time at the airport and major streets and scenic spots can be seen locally.

The car exceeded my expectations. It was a nice car to drive around and there were no damages. It was like a brand new car. It allows us to connect our phone and display our GPS on the screen directly instead of looking through our phones which is a plus point. However, the lady staff at Europcar wasn’t that friendly when assisting us, for that there is some room of improvements.

The booking process was easy and understandable. Instructions were clearly stated.