The rental company caused trouble at every step. They charged five times the deposit compared to other companies for the same car model. It's outrageous. When we returned the car, they saw we had bought the full insurance and still charged us extra. I will never use this rental company again.

Very dissatisfied: 1. Extremely slow, took almost half a day to get the car; 2. The car they gave me was actually a Toyota; 3. I requested an automatic but got a manual; 4. They charged me twice for the same thing when I returned.

The staff's attitude was acceptable, but their response to our request to switch from a manual to an automatic car due to special circumstances was disappointing. It's hard to blame the staff, but it reflects poorly on the rental company's problem-solving capabilities. This left a blemish on our Tuscany road trip.

There were four of us who rented a Peugeot 5008 for 14 days. We picked it up at Rome Airport and returned it at Milan. Since we arrived in Rome at 11 PM, the staff completed the process and handed us the keys, directing us to the parking lot to get the car ourselves. It was quite late, so we did a quick inspection and only noticed some scratches near the door, which we photographed before driving off. Everything went smoothly on the road, but when we returned the car in Milan, the staff said the front headlight cover was missing. We honestly couldn't remember if it was there when we picked up the car in Rome. There were definitely no collisions on the way, so the only possibility was that it was stolen during a night parking, but who would steal a headlight cover? The staff said they'd check with Rome, but we had to catch a flight, so we left. When we were about to board the plane, we noticed a charge on our credit card for 255 euros, which included 150 euros for the headlight cover, administrative fees, a one-way rental fee, and some other unclear charges. This is really unreasonable! No one accompanied us to inspect the car at pickup, so how can they just assume it was our fault? Apart from the one-way rental fee, we were not informed of any other charges, which feels like a rip-off. Originally, we spent over 5,000 RMB to rent the car, which we thought was reasonable, but now with the extra 2,000 RMB, it feels really bad. My husband emailed their customer service, but got no response, so we had to accept it. I hope future renters pay attention and be clear about every detail to avoid such unfair treatment.

The car was very new and picking it up from the airport was very convenient.