Picking up and dropping off the car was very convenient and quick, and there weren't too many people. However, after returning the car, a charge was made to my credit card. After checking with the bank, I found out it might be for using toll highways. But there was no information or notification about this charge, it just appeared out of nowhere. They should inform us about the reason, provide the detailed bill, and then give us a receipt or invoice!

Impressed by American car rental service! They didn't even check when I returned the car, totally trusted me, and it felt great!

I am very satisfied with the condition of the car. It was a new vehicle with only 10,000 kilometers, very clean and easy to drive. Returning the car was also very convenient. However, I'm a bit disappointed with one of the staff members, an American lady, who recommended an upgrade to a different model. After we declined, she became impatient and had a poor attitude. Additionally, the wait time was a bit long, probably due to the peak season in July. I'm not sure if the Jeep Cherokee we got is of the same class as the Santa Fe we had originally booked.

Self-service machine saves queuing time.

Booked a mid-to-large SUV like Jeep Grand Cherokee or similar, but only had a Jeep Compass available. There were downgrades without price reductions and a lot of upselling, such as paying extra for upgrades, adding GPS, and extra insurance.