Great value for money. Got a brand new car with over 1000 km, high chassis, and four-wheel drive, perfect for navigating through natural parks without fear of water. The engine is not very powerful, so acceleration is average. Bought full insurance from QEEQ, and at Europcar, they only needed a $1 pre-authorization, no additional deposit required.

Renting the car went smoothly, but returning it was another story. The attendant made me feel discriminated against as a Chinese person by checking the vehicle multiple times and insisted there were scratches on the front bumper that were already there when I rented it.

I booked the car 2-3 months in advance, but it took over 2 hours past the scheduled time to get the car at the airport pickup point. It felt like a scam as we waited and waited. It wasn't just us; other customers also had to wait a long time for their cars. One foreigner got fed up and went to another company to rent a car. We, who pre-paid, were left hungry and wasted a lot of time. The staff member attending to us was inexperienced and kept saying 'sorry' without offering any solutions.

The store is very close, the car pickup was quick, the service was enthusiastic and helpful. I am very satisfied with this car rental experience.

We never had this car. They were sold out and we had to wait more than an hours to finally get the smallest car in the parking lot.