The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

Poor service. When we returned the car, we showed them the penalty ticket and asked if anything needed to be done. They said there was no problem, but later they brought up the ticket again and charged a service fee without helping to resolve it. I've never seen such a terrible company.

The store is located next to a busy street, you need to pick up the car from a nearby underground parking lot. They have staff to assist you, which is quite convenient.

Booked a Golf but got upgraded to a brand new Mercedes A-Class

Very good, the handsome gentleman provided excellent service. We presented the rental confirmation, original driver's license, the translated version provided by QEEQ, and our passports. It only took a few minutes to get the car.