After renting the first car, the price for the second rental was ridiculously higher.

Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.

Very good

Not bad

The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.