There were only three groups of customers ahead of me, but I waited for over 30 minutes. One was due to a computer error by the rental company that tried to add insurance to the customer's bill. The other two groups couldn't communicate well due to language barriers. Another reason was that selling insurance took a long time. By the time it was my turn, I had lost my patience and didn't check the terms carefully.

They pushed insurance which wasn't useful at all. Still ended up spending more money.

Does not support UnionPay cards, insurance requires additional payment. Upgrading the vehicle costs extra, and there is no Chinese service. However, the cars are relatively new and the staff's attitude is okay.

Staff was friendly.

Food value for car rented.

Good staff. I have been renting with them for a few times now and the Heathrow location is one of the best that I have rented out from.. Reaching the location is a circuitous route but the folks at Easirent are professional and do not hassle their customers...